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Privacy Policy

While using mobile application/website, your personal information provided by you from time to time is collected and stored in order to provide you a safe, efficient, smooth and customized experience that most likely meet your needed services and features.

Below are some of the ways in which your information is collected:
•    We receive and store information from your input while using our services. The information is used for communicating with you and/or responding to your requests, customize and improve products' packages and services for you.
•    We also store certain types of information whenever you interact with us through website "cookies," and we obtain certain types of information when you access our web/app services.

The information is used with the sole purpose of improving the services and user experience of our customers/users. The information is neither used nor stored/shared for any other purpose whatsoever. The release of account and other personal information is appropriate to comply with the law enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Cookants Fresh, our users, or other associated parties. This includes exchanging information with other companies and organizations to prevent fraudulent and other unexpected and unlawful events.

1.         Terms of Use 

1.1       The access or use of services provided by Cookants Fresh Limited (“Cookants Fresh”) provides access to the Cookants Fresh.com website or the mobile application/app or any other media ("Website") are subject to the terms and conditions (“Terms”) set out here. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services. 

1.2       By accepting these Terms, you also accept and agree to be bound by Cookants Fresh Policies (including but not limited to Privacy Policy available in our website as amended from time to time. 

1.3       In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website/app, its contents and using the Services offered through the Website/app. References to the “Website”, "Cookants Fresh", “Cookants Fresh.com”, "we", "us" and "our" shall mean the Website and/or Cookants Fresh Limited. 

1.4       The contents set out herein form an electronic record in terms of Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User. 

1.5       The Website is operated by Cookants Fresh Limited., a company incorporated under the laws of Bangladesh having its registered office at Ta-99, Homestead Gulshan Link Tower, Badda Link Road, Dhaka, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal. 

1.6       This Website may also contain links to other websites, which are not operated by Cookants Fresh, and Cookants Fresh has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of the said links/websites. Your use of the linked sites will be subject to the terms of use and service contained within the respective sites. 

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified. 

1.8       These Terms will continue to apply until terminated by either You or Cookants Fresh in accordance with the terms set out below: 

1.9       The agreement with Cookants Fresh can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You. 

1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement. 

2.        Eligibility 

2.1       Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872. 

2.2       If you are a minor i.e. under the age of 18 years, you shall not register as a user of Cookants Fresh.com and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Cookants Fresh reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Cookants Fresh’s notice or if it is discovered that you are under the age of 18 years. 

2.3       By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. 

3.        Communication 

3.1       When you use Cookants Fresh.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally any disclosures posted on the site, or sent to you by email fulfill the legal obligation of communication made in writing. 

4.        Your Account and Responsibilities 

4.1       Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website. 

4.2       If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Facebook account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders. 

4.3       If you use the website, you will be responsible for maintaining the confidentiality of your credentials and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website. 

4.4       The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Cookants Fresh be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Cookants Fresh in this regard 

4.5       Cookants Fresh as a platform don't support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict, deactivate or disable any account that might fall under any sort of abuse to the service.

5.        Charges 

5.1       Membership on the website is free for users. Cookants Fresh does not charge any fee for browsing and buying on the website. Cookants Fresh reserves the right to change its fee policy from time to time. In particular, Cookants Fresh may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Cookants Fresh reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website. 

6.        Copyright 

6.1       The material (including the content, and any other content, software or services) contained on Cookants Fresh.com are the property of Cookants Fresh Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Cookants Fresh Limited. 

6.2       You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity. 

 7.        Cookies 

7.1       This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user. 

8.        Promotional Activity 

8.1      To promote its services Cookants Fresh uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law. 

8.2     Any short term or long term promotional acitivity or offer(s) are by default valid for a single order within the offered time frame under any specific account on Cookants Fresh.com. Any repetitive or suspicious or abusive practice during any offer or promotion might result as cancelled order & Cookants Fresh reserves the right to do so to protect the rigths & beniits of other users. Account that tends to abuse any offer by any means on the platform can also get termniated to maintain hygiene factor on the platform. The automated abuse detecction technology that Cookants Fresh has can be also enforced at anytime without any sort of prior notice.

8.3    Discount code(s) offered to any/all segment of  customer(s) through different marketing channels might get disabled or extended by the authority at anytime without any prior notice. The modality can also be  changed to accomodate with price changes or fluctuation & intense of uses of the same by the user base to protect any sort of abuse or suspective uses.

9.        The Contract 

9.1      Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the "Order Confirmation E-mail and/or SMS"). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you. 

9.2   You can cancel your order for a product at no cost any time before the goods are delivered to you. 

9.3   Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. 

10.       Product Descriptions 

10.1      Cookants Fresh attempts to be as accurate as possible. Cookants Fresh does not manufacture or produce any product by themselves. Therefore, Cookants Fresh does not warrant that product descriptions or other content of any Cookants Fresh product is accurate, complete, reliable, current, or error-free. If a product offered by Cookants Fresh itself is not as described, your sole remedy is to return it in unused condition. 

11.       Pricing 

11.1      Except where noted otherwise, the list price or suggested price displayed for products on Cookants Fresh represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. 

11.2      Despite our best efforts, a small number of the items in our catalog may be mispriced. If the MRP of an item sold by Cookants Fresh is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Cookants Fresh, we will, either refund the amount or replace the product according to your preference, when acknowledged. 

12.       Return Policy 

12.1     A user may return any product during the time of delivery, if: 

a)        Product does not meet user’s expectation. 

b)        Found damaged during delivery 

c)        Have doubt about the product quality and quantity 

d)        Received in an unhealthy/ unexpected condition 

e)        Is not satisfied with the packaging 

f)         Finds product unusable 

We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this. 


13.       Refund Policy

13.1     Cookants Fresh tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Cookants Fresh fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to Cookants Fresh Balance of the customer. And the balance can only be used to purchase at Cookants Fresh. Upon customer's request, Cookants Fresh will transfer the refund amount to the user's original payment source within 10 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Cookants Fresh Credits. 

 14.       Supply Policy: 

14.1     Cookants Fresh, itself does not produce or manufacture any product, therefore Cookants Fresh tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product. 

14.2      If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers. 

14.3      All products displayed on the website are subject to change and are subject to availability. 

15.       Modifications 

15.1      Cookants Fresh reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on Cookants Fresh.com. You are responsible for the reviewing of such modifications. Your continued access or use of Cookants Fresh.com shall be deemed your acceptance of the modified terms and conditions. 

16.       Cookants Fresh Software Terms 

16.1      Use of the Cookants Fresh Software/Application/App: You may use Cookants Fresh Software/ Application/ App solely for purposes of enabling you to use and enjoy the services as provided by Cookants Fresh, and as permitted by these Terms. You may not incorporate any portion of the Cookants Fresh Software / Application/ App into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Cookants Fresh Software / Application/ App or otherwise assign any rights to the Cookants Fresh Software / Application/ App in whole or in part. You may not use the Cookants Fresh Software / Application/ App for any illegal purpose. We may cease providing any Cookants Fresh Software / Application/ App and we may terminate your right to use any Cookants Fresh Software / Application/ App at any time. Your rights to use the Cookants Fresh Software / Application/ App will automatically terminate without notice from us if you fail to comply with any of these Terms. All software used in any Cookants Fresh Service is the property of Cookants Fresh and/or its affiliates or its software suppliers and protected by laws of Bangladesh including but not limited to any other applicable copyright laws. 

16.2      Use of Third Party Services: When you use the Cookants Fresh Software / Application/ App, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of those third parties. 

16.3      No Reverse Engineering: You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Cookants Fresh Software / Application/ App, whether in whole or in part, or create any derivative works from or of the Cookants Fresh Software / Application/ App. 

16.4      Updates: In order to keep the Cookants Fresh Software / Application/ App up-to-date, we may offer automatic or manual updates at any time and without notice to you.